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KAIANA COURTESY

Should I Make A Reservation For My Treatments?

Yes, and it is best to do so soon after your arrival so that we can accommodate your schedule.  To make your reservation, either phone or visit the Spa.

What If I Need To Cancel My Reservation?

We hope you do not have to cancel; however, we understand that plans can change.  If you do need to cancel, please contact us at least four hours in advance.  Reservations cancelled with less than four hours notice will be subject to a 50% cancellation fee.  Full charge will be imposed for any ‘no show’ appointments.  If you simply need to change your reservation to another time, please contact us as soon as you can so that we can accommodate you.

What Should I Wear?

This is your time and we want you to enjoy it, so wear whatever is most comfortable for you.  We will provide you with a robe and slippers when you arrive at the spa.  During treatments, our therapists are trained to drape you appropriately.

When Should I Arrive?

We suggest you arrive 10 minutes prior to your scheduled treatment.  This will allow sufficient time for you to check in and begin to enjoy your spa experience. Please understand that your treatments will end on time so as not to inconvenience the next guests.

Should Men Shave Before A Facial?

Yes, for best results we recommend that men shave a few hours before their facial

Can I Bring My Valuables?

Whilst we endeavor to look after your belongings, we do not assume liability for any valuables.

How Can I Ensure A Wonderful Spa Experience?

Communicate with us!  Please feel free to discuss your requests with our Spa Manager and with your therapist to identify areas of concern or focus.

Service Charge

All treatments and services are automatically subject to a 10% service charge.  Gratuity for exemplary service is discretionary.

Special Consideration

Guests who have high/low blood pressure, heart condition, on medication, pregnant or other medical conditions are advised to consult their doctors before using any spa services.

 

PRICES ARE INCLUSIVE OF 21% GOVERNMENT TAX AND SERVICE